Welcome to the TharushiOnlineStore Refund and Returns Policy page. We prioritize quality and satisfaction, and our goal is to provide a smooth return experience for your health, beauty, and skincare needs. Please review the details below.
Overview
Our refund and returns policy covers purchases for 15 days from the purchase date. Unfortunately, we can’t offer a full refund or exchange after this period.
To be eligible for a return, items must be:
- Unopened, unused, and in the original packaging
- In the same condition as when you received them
Please note that some items cannot be returned, including:
- Perishable products (e.g., supplements with a short shelf life)
- Opened or used health and personal care items
- Intimate, sanitary, or hygienic products (for health and safety reasons)
Non-Returnable Items:
- Gift cards
- Downloadable digital products
- Certain health and personal care items (e.g., opened skincare products or supplements)
To complete your return, please provide a receipt or proof of purchase. Items should not be sent back to the manufacturer directly.
Partial Refunds
In some cases, only partial refunds may be granted:
- Products with visible signs of use or opened packaging (e.g., opened skincare products or supplements)
- Any item not in its original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we’ll send an email notification regarding your refund approval status. Approved refunds will be processed, and a credit will be applied to your original payment method within 30 days period.
Late or Missing Refunds
If you haven’t received your refund yet:
- Recheck your bank account.
- Contact your credit card company (some refunds take time to post).
- Contact your bank for any potential delays.
If you’ve done all of this and still have not received your refund, please reach out to us at tharushidigishine9@gmail.com.
Sale Items
Only regular-priced items are eligible for refunds; sale items cannot be refunded.
Exchanges
We replace items only if they’re defective or damaged. If you need an exchange for the same item, please contact us at : (tharushidigishine9@gmail.com).
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. After we receive the returned item, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we will refund the gift giver.
Shipping Returns
Customers are responsible for return shipping costs, which are non-refundable. If a refund is approved, return shipping costs will be deducted from the refund.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need Assistance?
If you have questions related to refunds or returns, please contact us at support@tharushionlinestore.tharushidigishine.com.
We’re here to assist you with any inquiries regarding our health, beauty, and skincare products.
